T & C's Present and Share
All the items in this shop are brand new and purchased directly from the UK distributor for which we are an authorized dealer. All products come with the appropriate guarantees and warranties. All our products are carefully checked before despatch to ensure they arrive with you in perfect condition.
How to Pay:
Our preferred method of payment is BACs Electronic Transfer. For more information on this method of payment please call our office on 0161 480 2322 anytime Monday-Friday 9 a.m. - 5 p.m.
Shipping your purchase:
Any Postage and Packaging charges include the cost of picking, packing, delivery invoice and proof of despatch for all items or tracking where appropriate. Our items are despatched Monday-Friday – excepting Bank Holidays - after cleared payment unless otherwise stated. We ship worldwide so please just email and ask for a price if you do not have a UK postcode or are in the Highlands or Islands or indeed any other address outside the UK Mainland.
All our items are checked prior to despatch so that we know they are in perfect condition when they leave us – very occasionally goods may get damaged in transit – an exchange or credit will be given on receipt of returned goods.
Products that are ordered incorrectly may be returned within 7 days providing the item and packaging are in perfect condition – P&P charges are non-refundable. This does not affect your statutory rights which are protected by the Distance Selling Regulations.
You will be responsible for the return of the goods to us and any return shipping costs. Details of any charges will be advised during the return procedure.
Once your order has been dispatched it cannot be cancelled. If you refuse an order, it will then be treated as a customer return where the return shipping costs will be deducted from your refund. Under UK Law the distance selling regulations 2000 states that a customer can return the goods for any reason within 7 days of the date after the delivery date provided it is returned with the original packaging and all items returned in the condition they were received.
If you have opened the box to examine the goods you must have done so without damaging or marking the product or packaging. The goods must not have been used or assembled. You have a duty of care whilst the goods are in your possession and as such we advise you to return the goods packaged within their original packaging to ensure they are not damaged during transit to us. Goods received back incomplete or in a damaged or used condition will either be returned to you and the cost of delivery charged to your account or we reserve the right to levy a surcharge on such returned goods at a minimum 15% of the invoice price.
How do I Return my order?
Should you wish to return your goods then please contact us on 0161 480 2322 and we will process your return for you. We will then issue you with a returns form and returns number that will need to be added to your returned goods to enable us to process your refund. Please do not write on the box as the items do need to be returned in a saleable condition. A small label will suffice. Please note that to enable you to return your goods we ask that they are returned as new with all the original packaging with all instructions and screw bags unopened. Unfortunately we are unable to accept returns where they have been assembled or modified in any way. Additional charges may apply if the product is returned in a non-saleable condition.
What happens if your Order is damaged or parts are missing?
We only stock products from major manufacturers who perform all kinds of drop tests to check the packaging is good enough to protect their products so damage in transit is very low.
However if you are unfortunate enough to receive a damaged product then don’t worry we will replace the damaged part or the whole unit depending on the severity of the damage.
Once you sign for the delivery it is signed as delivered in good condition unless you say it is damaged. Please write on the delivery note or drivers hand held device that the item is damaged even if it appears to be only cosmetic damage to the box. This is extremely important to allow us to claim for any damages. If the damage appears to be significant then you can refuse the delivery and the item will be returned to us. We will then organise for a replacement to be sent out at no extra cost to you.
Simply call us on 0161 480 2322 as soon as possible and we will organise for the parts to be sent to you. Our aim is to get the replacement parts to you as quickly as possible at no cost to you. In certain circumstances we ask for photos of any damage either to the item or packaging to help us to improve the packaging for future customers and to assist with any claims.
Please note that for damaged items we need to be notified within 48 hours of the item being delivered. We are unable accept claims for damaged items that are submitted over 48 hours after delivery.
If there are parts missing then please call us on 0161 480 2322 and confirm which parts you require. We will ship the replacement parts as quickly as possible at no cost to you.
The following sale types unfortunately must be excluded from the returns policy:
1) In store sales - Where a customer has viewed an item in store prior to their purchase either online in-store or over the phone.
2) Special order sales - Where an item is not normally stocked but has been ordered into stock specifically at the request of the customer, or has been commissioned, imported or manufactured to a customer’s specifications.
3) Business to business sales - Where we sell an item directly to a business user.
We must also reserve the right to deduct the cost of any install service from a refund - where a customer has taken an enhanced delivery service for their item which exceeds a normal door to door courier delivery.
All product specifications shown on our website are provided to us by our suppliers and manufacturers. Other information published on our website have either been supplied by manufacturer’s publications, suppliers, publicists, or been gathered from public-domain sources. We will always strive to ensure any information on the website is as accurate and up to date as possible. However we cannot guarantee the reliability or the accuracy of the information contained within the pages of our websites. All the actions taken by the user of the website are the responsibility of the individual.
Please do not assume that the colour you see on your computer monitor or a brochure will be the exact colour of the item you will receive this is due to variation in computer monitors and printing processes and is of course unavoidable. If you require a specific colour finish please contact our sales team in advance as we are often able to send finish samples to you out in the post that will provide a much more accurate depiction of the product you will receive.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or for any other unforeseen reason, we reserve the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will of course issue a credit to your payment method account to the full amount paid for the cancelled items.
All products and services are subject to availability and may be withdrawn at any time. If for any reason we are not able to supply the goods we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other consequential losses you may suffer relating to this.
The design and content of this website is subject to copyright. Present and Share owns the copyright to all images and text created by its employees and utilised on this website. Certain but not all images that have been created by Present and Share within this website have been encoded with a unique and documented identification mark to identify the work of Present and Share. You are permitted to access the images on the Website and to use and download them for the purposes of private research and for no other purpose. You are not allowed to sell the images or use them for any profit making, commercial or business purposes, or permit others to do so. You may not incorporate the images into any other publication, for example, a brochure or website. Should the unauthorised use of the images, text or design owned by Present and Share become apparent, we will request the removal of the content from the offending publication or website. Should this request be ignored, we shall be entitled to take any appropriate legal action against you, including to seek an injunction or other equitable relief, in any Court of competent jurisdiction.
If you require further information regarding terms and conditions please email us here